At Breathe Haven, we believe in empowering you to lead a fulfilling and vibrant life. We’re committed to ensuring that you are satisfied with your purchase. To support this commitment, we offer a straightforward return policy as outlined below.

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1. PRODUCTS AND GOODS

A. DIGITAL PRODUCTS

You have 30 days from the date of purchase to request a refund. If your request is received within this 30-day period, you will receive a full refund. If the request is received on or after the 31st day of purchase, no refund will be issued.

B. PHYSICAL PRODUCTS

You have 30 days from the date of purchase to request a refund and return an item. If your request is received within this 30-day period and the item is postmarked within 3 days of your request, you will receive a full refund. If your request is received after the 30-day period or the item is not postmarked within 3 days of your request, no refund will be issued. We cover return shipping for orders within the United States. For orders outside the United States, you are responsible for return shipping, tariff, customs, or other related charges.

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2. INTERNATIONAL RETURNS (OUTSIDE THE UNITED STATES)

If you need to return an item, please contact us at [email protected] within the stated return period to receive instructions for returning your product(s).

You are responsible for all shipping costs and any other costs incurred for returning your item unless otherwise specified. Original shipping costs are non-refundable, and your refund will apply only to the product cost. The time it takes for your returned item to arrive and be processed will vary depending on the shipping method you select. Once received, we will process the refund within one week, and your funds should appear within 2 weeks of the return being processed.

For items over $75, we recommend adding tracking and insurance to your shipment as we cannot guarantee receipt of your returned item.

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3. CUSTOM DUTIES AND TARIFFS

For our international customers, please note that shipping charges do not include any potential tariffs, duties, customs, or other fees that may be imposed upon import by your country. You are responsible for any additional fees levied by the country where the product is being imported.

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4. ALL NON-DIGITAL PRODUCTS

Once we receive and inspect your return, we will send you an email notification to confirm receipt and inform you of the status (approval or rejection) of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

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5. LATE OR MISSING REFUNDS

If you returned a digital or physical product, please allow up to two weeks for the refund to appear on your account. If after two weeks your refund has not appeared, please first check with your bank or credit card provider to confirm if it is pending. If your refund is not pending and you still have not received it after two weeks, please contact us at [email protected] for further assistance.

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6. EXCHANGES

We strive to ensure that you receive undamaged products. If you receive an item that is defective or damaged before arrival, we will exchange it promptly for an identical product. Please send an email to [email protected], and we will provide instructions for returning the defective or damaged merchandise.

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Thank you for choosing Breathe Haven. We are committed to providing you with high-quality products and excellent customer service. If you have any questions or need further assistance with our return policy, please do not hesitate to contact us.